Your Feedback — Our Confidentiality — Real Results

Whether you are looking for a survey that is administered on-line or on paper—or both, the Center For Survey Research can design and administer employee feedback surveys to fit your organization’s needs. With over 25 years of experience in customizing surveys, we know that survey development begins with an understanding and the alignment of a company’s vision, mission, core values and guiding management principles: it then progresses to assessment statements regarding balance of intra and inter-departmental operating and service standards, and ends with a holistic matrix of executive and company leadership style. Using our approach, all of our clients over the years have increased significantly their survey scores, furthered employee and customer engagement, and grown their revenues in comparison to industry peers.

In the Service Industries, relationships are the heartbeat of business. You take great pride in making new connections and nurturing them, building both trust and confidence in staff and customers, and through your front-line ambassadors—your employees—you achieve your biggest asset…SERVICE! However, high turnover, dysfunctional relationships, and lack of loyalty can undermine all you are building. By creating a culture that reinforces standards, teamwork, and engaged customer service, and at the same time communicates to all employees how valued they are to your organization’s vision, you will further relationships, build brand presence, and ensure continued successes

Professionally designed and administered surveys

provide the information you need to know

about the heartbeat of your business.

You may elect to receive survey reports on-line, on paper or both! Our user friendly report formats offer both statistical and graphic presentations of your results. We provide Executive Summaries and individual Department Results as well as Divisional Reports. While our Executive and Divisional Summaries provide for the bigger picture, our individual Department Reports for middle managers are tools for them to ensure the day-to-day standards of interpersonal relationships, quality products and customer services. Our benchmarking and normative measures include, but are not limited to: communication, training/development, teamwork, leadership, emotional intelligence, motivation/morale, product/service quality, and organizational climate

For all clients, management personnel receive periodic e-mails of special newsletter up-dates providing additional thoughts, insights and best practices on how management and staff can further improve their daily operations to increase staff morale, customer experience, and the bottom line.

Our experience together with our published research, clearly shows that employee feedback in the forms of satisfaction, engagement, opinion, corporate support, merger and acquisition, alignment, balance, and 360 degree assessments directly influence customer satisfaction as well as ultimately the entire culture of the organization. Because a great deal of competitive success is built off of the skills, knowledge and attitudes of staff, seeking feedback is key in achieving peak performance.

Fast Facts

• We customize surveys to your organizational culture.

• We have conducted surveys in 83 countries.

• We have translated our surveys into 25 languages.

• Using customized surveys and our FLS Performance System, many international clients have    received their country's highest quality awards.

• Our FLS Performance System has helped clients move well ahead of their competitive sets.