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ACHIEVING PEAK PERFORMANCE™

The process of systematically assessing performance factors and identifying gaps between where an organization is and where it wants to be.

Our Products and Services

• Systematic Research in which essential findings are distilled into a matrix of headlines and discussion/action points.
• Strategic Meetings facilitated by Ference L&S in which action items stimulate discussion and identify opportunities for management to better position the business. This is followed by next-step decisions for best-strategy scenarios.
• Road Maps & Directions are prepared in a final planning report that outlines the critical challenges and success factors involved in redefining current business practices and new business capabilities.
• Double Loop Follow-up allows for monitoring progress and providing feedback to task force participants as well as to their direct-report executives.

Our Approach/Deployment

Needs Analysis addresses the organizational requirements of teams or a company as they focus on challenges and opportunities. Conducted primarily as a series of qualitative interviews, our Needs Analysis identifies opportunities for improvement, which then enables refinements in intended strategic direction and creates an operational platform for moving forward. This road map for strategic change draws upon a unique combination of considered research, on- and off-site focus groups, independent assessment and project approach/deployment.

Needs Analysis meetings may cover a range of topics that include marketing focus, organizational structure, product standards, customer experience, interpersonal dynamics, infrastructure considerations, staffing, employee satisfaction and engagement, physical facilities, capital spending, revenue generation, financial performance, and related matters. The goal is to optimize processes, practices and resource allocations so that organizational goals, employee needs and team aspirations can be met.